PeopleSoft Employee Self Service

Frequently Asked Questions about PeopleSoft ESS

QUESTION	ANSWER
1. I don't know my PeopleSoft ESS User ID number	Your User ID number is your 6-digit Payroll ID number, not your Employee ID number. If you don't know your Payroll ID number, log in to Employee Online and find your Payroll (SDCOE) ID number under Personal Information in the menu, or call Payroll (x181392).
2. I don't know my Password. It's my first time logging into PeopleSoft ESS	For guidance logging in the first time with an auto-generated password, go to the SDCOE webpage titled, How to View Your Paycheck in PeopleSoft. When you've logged in successfully, you will be directed to a page with a link that says 'Your password has expired. Click here to reset your password.' Follow the password requirements carefully to create a new password. (Don't forget to set up your Forgotten Password Help in your profile. See below for more information.)
3. I can't remember my password and I've previously logged into PeopleSoft ESS and changed my password.	Use the Forgot My Password link on the log in page. (Note: This will only work if you've previously set up a security question - see instructions at the bottom of this page). Did you remember to include a special character when you tried to log in? Your password for PeopleSoft must include the following: Capital letter, lowercase letter, number, and a special character (totaling 7+ characters). If you cannot remember your password, call the Help Desk (x181453) to have your password reset.
4. I'm trying to log in and can't. The top of the page looks like this:	Return to the link for PeopleSoft ESS: https://ess.erp.sdcoe.net This link is on the drop-down menu (under Employee Portal) on the CVESD website. The top of the login page should look like this:
5. I'm logged into PeopleSoft ESS but nothing happens when I select 'View Paycheck.'	The Pop-up blocker on your browser needs to be disabled. If you're using Internet Explorer, check the bottom of your screen for a prompt to 'Allow Pop-ups' for this site. If you're using another browser, research 'How to turn off Pop-up blocker' for the browser you are using.
6. I tried to select the 'Forgot Password' link and it didn't do anything.	Please see detailed instructions below to set up a Forgotten Password Help security question.

How to Set Up Forgotten Password Help

Why do I need to do this?
If you forget your password, you'll receive a temporary password from PeopleSoft that will be sent to the email on file for you. Once you've set up your forgotten password help security question, you'll be able to use the forgot password link on the login page for PeopleSoft Employee Self Service.

1.  After you've logged into PeopleSoft, select My Profile from the Main Menu tab (see example below).

2. On the General Profile Information page, select Change or set up forgotten password help link. You will then be prompted to select and answer a question. Click 'OK' to save your answer.

3. After you set up your security question and answer, scroll to the bottom of the page and check that your email address is correct. If not, update your email and click 'save' at the bottom of the page.